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Exchange/Replacement Policy

Please note that all exchanges or repair requests must be accompanied by any of the following Proof of Purchase:

• Original receipt must be provided for exchange/replacement.
• Items must be returned in the original manufacturer’s packaging, with all price tags attached.
• Exchange and Replacement will be accepted within seven days.
• In case of item return, only store cash will be provided.
• If any product which is to be exchanged, is not currently in our stock, it cannot be credited.
• We reserve the right to reject the exchange or return requests.

No claims shall be entertained if,

• No claims of exchange/replacement of products bought on the website will be catered at any physical store of Al-Fatah in any city.
• Products purchased from Al-Fatah stores will not be entertained at our online store in anyway (Exchange or Replacement)
• No claims will be accepted on products that have been previously replaced or exchanged.
• If a product is damaged by the consumer it will not be exchange or replaced.
• Any product that comes back without receipt will be refused to be catered.
• Exchange request is made outside the specified time frame
• Any consumable item which has been used
• Products with tampered or missing serial numbers
• Items that are returned without original packaging or accessories
• Goods & items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods
• Custom made or altered items. Any personalized products will not be exchanged or catered.
• No returns on online store credit.
• You can return a product within 7 days from the date you purchased it, except Fresh, Ultra Fresh and Frozen (Terms and Conditions apply).